In 2018, after 19 years running a successful business, Owners of Total Events, Richard and Melissa Carrier, started feeling like they couldn't grow further with their outdated software. On top of the non-intuitive interface, the customer service was slow and hidden costs consistently arose. The Total Events team needed modern software with high-quality support to continue to build their vision. They were also looking to save time and streamline their entire process from quote-building to event execution, and needed a tool that would make this happen sans headaches or potential human errors.
Total Events was founded in 1999 by husband and wife team, Richard and Melissa Carrier. They started in their home office with a small inventory of décor items. Flash forward twenty years, and they’ve gathered an extensive selection of beautiful pieces that they now rent from their own warehouse. The Carriers are event industry veterans and have built a 30+ person team with Total Events that loves to bring their clients a #TotalTransformation.
In January 2018, the Total Events team was expanding their inventory collection to include lots of exciting, beautiful pieces. However, they began to run into issues with their software. It was outdated and difficult to use. There wasn’t much room for the Carriers to grow their business with it, as it wasn’t customizable to their specific needs. There were also lots of hidden costs they hadn’t expected. That’s when they began shopping around for a different solution.
Upon getting a demo and signing up for a trial, the Carriers knew they had made the right choice. As Melissa explains, “Throughout the trial, the Goodshuffle Pro team held our hand through every step of the way. And once we made the change, the service continued. It wasn’t all just for the sale.”
She goes on to say, “The team is EAGER to learn about what we need and want. And, they make those changes quickly and without hidden costs.”
As they began implementing Goodshuffle Pro within their company, the Carriers were excited about many of the features beyond just the customer service.
The main features they love include:
The switch to Goodshuffle Pro led to a huge improvement in Total Events’ processes. Quote-building time was cut in half, and the time it took clients to pay decreased by 75%. Getting paid faster created a cash flow that more than paid for the software's low monthly fees. The team also decreased miscommunication by utilizing the internal notes feature. They’ve also had much more flexibility because Goodshuffle Pro is a cloud-based system. Being able to use the software while on the event site has been incredibly helpful with organization and real-time updates.
On top of these impacts, Total Events also had huge success with the Website Wishlist Integration. With this powerful tool, they saw a 90% decrease in both the time spent closing deals and the time spent updating the website. Goodshuffle Pro automatically syncs inventory in the system to your website, which meant that the Total Events team got peace of mind when it came to maintaining their digital presence. The traffic on their website now leads to double the amount of conversions, which has increased their profit.