AGR Las Vegas

Las Vegas runs on entertainment, and AGR Las Vegas has built its reputation providing gaming equipment rentals — from roulette tables to craps tables to basketball games — for events across the city. But managing all that moving inventory was becoming a logistical nightmare.

Rick Zapiain, AGR Las Vegas’s production manager with eight years at the company, remembers the old days well. “We were doing everything pretty much on paper,” he explains. “It was just going off of a checklist — what do we have here? What’s going out?”

For a company that deals with high-value gaming equipment during busy seasons, that paper-based system wasn’t cutting it anymore. They needed real-time visibility into their inventory, better communication with clients, and a way to keep their production team informed without constant phone calls.

Two years ago, they made the switch to Goodshuffle Pro — and haven’t looked back since.

When Every Roulette Table Needs Tracking

Managing gaming equipment isn’t like tracking typical event rentals. When roulette tables, craps tables, and arcade games are constantly moving between venues, knowing exactly what’s available, what’s out on rental, and what’s coming back becomes critical.

“We get busy during our busy seasons. A lot of stuff is moving,” Rick explains. “When those orders are coming in, we need to know exactly what we do have on hand, what’s outside still, what’s coming back.”

The paper system left too much room for error and confusion. Rick’s production crew would constantly call him asking what went with certain orders or whether specific equipment was available. 

Meanwhile, Sedelia Muniz-Bautista, who handles sales, found herself fielding endless client questions about equipment specifications and availability.

“A lot of the time we’ll get little questions like, ‘How big is the machine? How much does it weigh? What are the descriptions of everything?'” Sedelia says. Without a centralized system, answering these seemingly simple questions took longer than it should have.

iPad-Powered Production in Action

The transformation started on the warehouse floor. Rick’s production team now uses iPads loaded with Goodshuffle Pro to manage every step of the fulfillment process.

“It is essential for my crew for production. We go on the iPad, look at the inventory that’s coming through, put it in the truck, and then mark it as taken out of inventory.”

Rick Zapiain

Production Manager

This real-time inventory tracking has eliminated the guesswork that used to plague their operations. Instead of calling Rick to confirm what goes with each order, his crew can see detailed notes and requirements right on their iPads.

“It has all the descriptions on there of what they need,” Rick explains. “So when they see the item on the order, it has a detailed list of notes of what is required with that order. Now they’re not calling me up or asking me, ‘Hey, what goes along with this?’ They know exactly what they need as they’re reading through Goodshuffle Pro itself.”

The system has also transformed their preparation workflow. “We’re able to see what’s happening a week ahead or whatever, pull it down quicker, prep it quicker, have it on the floor faster,” Rick says. “Our speed-up time for getting stuff prepped on the floor for delivery has improved a lot.”

15-Minute Quotes That Convert

For Sedelia on the sales side, Goodshuffle Pro has transformed client interactions from information hunts into smooth, professional exchanges.

“My favorite thing about Goodshuffle Pro is just how quickly I can get things done,” she says. “I can click whatever we have in inventory, put it in the quote, send it over in about 15 minutes. A lot of other systems take time just to get to know the program, but this is very simple — one, two steps.”

The client-facing benefits extend beyond speed. When clients have questions about equipment specifications, Sedelia can direct them to comprehensive information rather than playing phone tag.

“We can just let them know, ‘Go ahead and look at the quote that we sent you over, and you can go through all the information,'” she explains. “It’s very easy, especially putting a lot of inventory items in and just being able to search everything. It’s speedy quick.”

The system even provides insights into client engagement that help Sedelia prioritize her follow-up efforts. “We’re able to see when they last looked at the contract, when it’s ever even been opened,” she says. “A lot of times, we’re left in the dark wondering, ‘Do we even move forward with this?’ But being able to know when the client last looked at it shows us their interest level.”

Building for Growth in Vegas

For a company like AGR Las Vegas that operates in Las Vegas’s dynamic entertainment market, having systems that can scale with growth is essential. Goodshuffle Pro has provided that foundation while maintaining the personal touch that sets them apart.

“It’s a very good software for growing companies. It’s so easy to access information.”

Sedelia Muniz-Bautista

Sales

Rick appreciates how the tracking capabilities keep pace with their busy seasons: “Its tracking ability shows us the dates, the times. We’re able to see those dates and how everything’s moving.”

The transition has been particularly valuable for bringing new team members up to speed. “Especially being new to the company — I’m barely going on a year now — it helped me learn about our inventory, the quantities, and all the details you need to know going into sales,” Sedelia says. “It was very easy to learn.”

Two years into their Goodshuffle Pro partnership, AGR Las Vegas has found the operational efficiency they were looking for. Their production team works with confidence, their sales process moves at Vegas speed, and their inventory tracking keeps pace with the entertainment capital’s demanding schedule.

In a city where the show must always go on, having the right systems in place makes all the difference.