Here’s how to make those difficult clients slightly less difficult.
Hi y’all,
Welcome back to Busy Season, your guide to the hot takes, pro tips, and real stories sweeping the events industry.
Today we’re talking about setting healthy boundaries. The TL;DR is to value your time and energy. But I’d recommend you keep reading for all the juicy tips!
The thing about events people is we love making folks’ event day dreams come true. We thrive on the smiling faces, the accolades, and the beautiful photos after an event.
Those things matter, but what matters more is being clear with the client about what success looks like. That’s the key to setting boundaries that work for both parties.
And that’s not to say that I haven’t worked with my share of “zilla” clients…bridezillas, CEOzillas, assistantzillas, the list could go on.
But when I clearly defined success with those folks on the front end, I knew they were going to be particular — and I was able to charge enough for me to make the craziness worth my time, whether that was 2x or 5x my standard prices.
As for everyone else, I don’t think I always gave clients enough credit for their flexibility. Nine times out of 10 they were fine going with “Plan B” — whether that meant using the backup linens or chairs that were similar (but not exactly) what we’d rendered. No need to panic and spend hours sourcing new items. Just politely explain the situation and offer them a couple options.
So value yourself and your time. And if you allow folks to cross a boundary with you, make sure you get a good payday for it.
See you next Tuesday,
Mallory Mullen
Goodshuffle
