Browsing Tag customer service

3 Post Found in customer service Tag

The Top Event Profs Know How Their Clients REALLY Feel...Do You?

The Top Event Profs Know How Their Clients REALLY Feel...Do You?

Photo by ROW DTLA

Just because your customer didn’t complain doesn’t mean they loved it. Your party rental company may know how to navigate the unhappy customer waters when clients complain, but what about those who don’t? If only it were as simple as “no news is good news”. These waters are

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How Educating Your Clients Makes For Better Sales

How Educating Your Clients Makes For Better Sales

Photo by Sun & Sparrow

Did you know that the first step of making a huge sale isn’t making cold calls or marketing on social media? It’s educating your client! At the inquiry and quote stages with potential and even repeat clients, you will likely get questions on products, pricing, services, or a

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What’s More Important: One-time Customers, or Venue Partnerships?

What’s More Important: One-time Customers, or Venue Partnerships?

Photo by Lily Tapia

We recently did a post on How to Become a Preferred Vendor of a Venue to help you gain the benefits of getting on a preferred partner list. However, one-time customers are also important. Your party rental company will always need revenue, market share, and referrals. But is it more important

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