How Sperry Tents NJ Got Paid 50% Faster with Goodshuffle Pro

SUMMARY

Eric Larkin, Co-Owner of Sperry Tents NJ, switched to Goodshuffle Pro's event rental software because his former software was too time consuming and not intuitive enough. After switching, their sales process became dramatically more efficient. They received payments 50% faster and minimized time spent chasing down customers for payments.

50% INCREASE IN PAYMENT SPEED
25% LESS TIME BUILDING QUOTES
25% LESS TIME SPENT ON THE SALES PROCESS
Sperry Tents NJ Goodshuffle Pro testimonial

  

GOODSHUFFLE PRO'S IMPACT ON SPERRY TENTS NJ

  • 25% decrease in time spent throughout the sales process
  • Eliminated awkward and tedious conversations requesting payments from customers

STORY

Since 2008, Co-Owners Eric Larkin and Tim Daughtery have worked to provide value in the events industry with unique, high-end products. After spending time in government relations and banking, respectively, they sought work with more gratifying and tangible results, so the events industry was a great fit. They started Sperry Tents NJ in Nantucket, New Jersey and haven’t looked back since.

They now run a thriving operation in coastal New Jersey with 20 full time and 20 seasonal employees. Their culture revolves around genuine care and mutual respect, which has developed a strong and close-knit team. As the team has grown over the years, they have yet to see anyone leave the company.

Before subscribing to Goodshuffle Pro, Sperry Tents NJ tried several different event rental software systems, and even started out managing their business on Excel spreadsheets. The other software didn’t have the features that they needed. They were extremely rigid, and it was tedious and time consuming to make any customizations. When Sperry Tents NJ needed help, it was difficult to get assistance, and customer service was overall lacking with these other programs. The most important features they needed were automatic payment reminders, a user-friendly interface, and customizable quote templates. Eric knew that his team needed better software to save time and streamline their sales processes.

In his search for new software, Eric discovered Goodshuffle Pro in 2017 when it was recommended to them by industry peers. He scheduled a demo with the Goodshuffle Pro team and was blown away. The easily navigable user interface immediately stood out to him as unique and intuitive, and the ability to drag and customize quote items was exactly what he had been looking for. He knew that automatic email reminders for customers would save them a ton of time.

As he began using Goodshuffle Pro, he was thrilled with many of the features, including:

  • Digital contracts
  • Web-based platform
  • Automatic quote and payment reminders
  • Customer service chat bubble
  • Intuitive and customizable interface
  • Clear sales tracking
  • Industry-specific project buffers
  • Notification settings on accounts receivable

RESOLUTION

The switch to Goodshuffle Pro was exceptionally impactful for his business. Digital contracts halved the time it took them to receive payments and automatic reminders minimized time spent hassling customers for payments. The web-based platform allowed them to quickly make changes and cancelations from anywhere on their phone, and the simple “at-a-glance” user interface served to be an invaluable tool for their rental business. The industry-specific features were a game-changer, and nothing slipped through the cracks.

Using customizable templates, Eric reduced the amount of time he spent building quotes by 25%. In combination with automated processes and digital contracts, he was also able to cut his company’s time spent on their cumulative sales process by a quarter as well. Eric has found Goodshuffle pro to be a powerful tool for time saving and efficiency for his business.

Above all, Eric values Goodshuffle Pro’s customer service capabilities. As he says, “When we DO have a problem, there’s a chatbox where you can get help any time. AND the customer service people KNOW the product.”

 

CONCLUSION

Sperry Tents NJ grew substantially through COVID due to demand for hospital and restaurant tents and they look forward to an influx of events as their area opens up. They have a large amount of inventory to grow their capabilities and bring in more business to improve their bottom line. They remain focused on continued steady growth while trying to maintain a strong company culture and to provide a decent quality of life for their team. With Goodshuffle Pro, they feel that they have all of the tools necessary to make that happen.
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